Research. Strategize. Design.

Hi, I’m Cody Brooke, a CX professional with a diverse background in crafting meaningful and engaging customer experiences, empathetic problem resolution, team leadership and collaboration. I enjoy the process of uncovering best practice solutions to maintain exceptional customer satisfaction. In healthcare I improved both patient and provider experience. As a business owner I worked to cultivate a positive culture for my clients and their guests. My >10 years of hands-on empathetic engagement spans consumer services, healthcare, research, retail, sport and lifestyle settings.